Refund Policy

At Vela, we want you to love your experience. If you’re not completely satisfied with your physical product purchase, we offer a 30-day refund policy from the date of delivery.

Eligibility for Refunds

To qualify for a refund:

• Your return must be requested within 30 days of delivery.

• The item must be unused, in its original packaging, and in resellable condition.

• Proof of purchase is required (order number or receipt).

Non-Refundable Items

• Membership fees ($29/month) are non-refundable once charged.

• Digital content, gift cards, and promotional/discounted items may also be non-refundable unless otherwise specified.

How to Request a Refund

Please contact support@joinvela.fit with your order number and reason for return. If approved, we’ll provide return instructions. You are responsible for return shipping costs unless the item was defective or incorrect.

Processing Time

Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

---

Shipping

We currently ship domestic orders within the United States.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Estimated Delivery Time

• Domestic Shipping (U.S.): 7 to 14 business days after processing

Delivery times may vary depending on your location and carrier delays beyond our control.

Shipping Carrier

We use standard domestic carriers such as USPS, UPS, or FedEx.

Lost or Damaged Packages

If your order is lost or arrives damaged, contact support@joinvela.fit within 7 days of the delivery date. We’ll work with the carrier to resolve the issue.