Privacy

Privacy Policy

Vela (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.joinvela.fit (the “Site”) and use our products and services, including our monthly renewing membership.

By using our Site or signing up for a membership, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

We collect information you voluntarily provide when you:

  • Sign up for a membership or purchase a product

  • Contact our support team

  • Fill out forms or surveys

This may include:

  • Name

  • Email address

  • Billing/shipping address

  • Phone number (if provided)

  • Payment information (processed via third-party providers)

  • Account preferences

b. Information We Collect Automatically

When you use the Site, we automatically collect certain data including:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Referring website

  • Time spent on the Site

This information is used to improve user experience and site performance.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders and memberships

  • Provide customer support

  • Send transactional emails (e.g., billing confirmations, membership renewals)

  • Improve the functionality and content of the Site

  • Communicate important changes to our services, Terms of Service, or policies

  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Payment Information

All payments are securely processed through third-party payment providers. We do not store full credit card numbers or CVV codes on our servers. Only secure, tokenized references are retained for billing continuity.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your login or preferences

  • Track activity on the Site

  • Analyze traffic and usage

  • Personalize your experience

You can modify your browser settings to decline cookies; however, this may affect the functionality of the Site.

5. Sharing of Information

We may share your personal information with trusted third parties under the following circumstances:

  • Service providers: For website hosting, payment processing, analytics, and email communication

  • Legal compliance: When required to comply with laws, subpoenas, or court orders

  • Business transfers: In case of a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your data.

6. Email Communication

By signing up for a membership or placing an order, you consent to receive transactional emails related to your account. With your permission, we may also send marketing or promotional emails. You may unsubscribe from marketing emails at any time using the link in the email footer.

Transactional emails cannot be opted out of.

7. Data Retention

We retain your information as long as necessary to:

  • Maintain your account or membership

  • Comply with our legal and financial obligations

  • Resolve disputes

  • Enforce our Terms

When no longer needed, your data is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Object to or restrict processing

  • Withdraw consent

  • Request data portability

To exercise your rights, contact us at support@joinvela.fit.

9. Data Security

We implement industry-standard measures to protect your personal data, including encryption, firewalls, and access controls. However, no method of transmission over the internet is 100% secure. You use the Site at your own risk.

10. Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe we have unintentionally collected data from a minor, please contact us immediately.

11. International Users

If you access the Site from outside the United States, you acknowledge and agree that your data may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the “Last updated” date at the top of this page will be revised. Continued use of the Site after updates constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

📧 support@joinvela.fit